'Fragmented' Microsoft tools undercut efficiency at Amazon and Whole Foods, internal Deloitte review found

Deloitte conducted an 8-week review of Whole Foods' use of Microsoft applications. The review found Whole Foods' fragmented tools and weak security led to "inefficiency" at Amazon. Amazon plans a phased migration of Whole Foods staff to its backend to boost collaboration. It's been more than eight years since Amazon bought Whole Foods , but the two companies still haven't aligned their setup for the Microsoft software their employees use. That disconnect was flagged in an 8-week Deloitte review of Whole Foods' use of Microsoft 365 apps earlier this year, according to an internal document obtained by Business Insider. Deloitte found that Whole Foods relies on "fragmented" Microsoft toolsets, has loose security and data-retention practices, and employs a complex user-management setup - all of which contribute to inefficiencies and lower productivity when working with Amazon employees. The consulting firm recommended a 24-month integration plan that would first move Whole Foods' corporate employees onto Amazon's backend system, followed by its frontline workers. The phased approach would ensure a "smooth transition for users and minimal disruption to business processes," while generating cost savings, the document said. The review, completed in May, highlights Amazon's ongoing challenges in integrating Whole Foods. Since acquiring the chain in 2017, the company has struggled to scale the business and integrate operations, resulting in frequent reorganizations and shifting strategic priorities . Now, under new grocery chief Jason Buechel , Amazon is making a renewed push to knit Whole Foods more closely with its Amazon Fresh division. Buechel, who is both Whole Foods' CEO and Amazon's VP of grocery, has been championing a unified "One Grocery" strategy and a "flying formation" model aimed at bringing the two organizations into tighter alignment. It also underscores Amazon's dependence on cloud rival Microsoft for core productivity software such as word processing and spreadsheets. In 2023, Amazon committed to spending at least $1 billion over five years on Microsoft 365 , Business Insider previously reported. The company has long struggled to develop its own business applications and, earlier this year, formally adopted Zoom in place of its Chime meeting app. Amazon's spokesperson, Jamie Forrest, told Business Insider that Amazon has a "successful and growing" grocery business with more than 150 million customers. Over the years, the company has made changes to "simplify ways of working and better collaborate across teams," Forrest added. "We're bringing our corporate grocery teams closer together with a consistent employee experience, including aligning to the same technology systems and tools, to make it easier to collaborate and innovate on behalf of our customers," Forrest said in a statement. 'Key themes' The Deloitte team collaborated with Whole Foods employees to evaluate the current landscape and develop a future roadmap for the company's use of Microsoft 365. Ultimately, Deloitte identified six "key themes" that must be addressed to streamline the business, including: Fragmented tools when collaborating with Amazonian team members: Employees routinely toggle between Slack, Teams, and other applications depending on which Amazon counterpart they're working with. That "increases complexity and...

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