
Expedia CEO Ariane Gorin on the fight to ensure AI doesnât turn her brands into invisible pipes consumers never see
In todayâs CEO Daily: Diane Brady talks to Ariane Gorin, CEO of Expedia Group . The big story: U.S. sending more troops to the Caribbean. The markets: A mixed bag following a new all-time high in U.S. stocks. Plus: All the news and watercooler chat from Fortune . Good morning . The holidays feel like a good time to check in with Ariane Gorin, CEO of Expedia Group . 2025 has been a banner year for travel and for Expedia, which saw its revenues rise 7.6% to $13.4 billion in the 12 months ending Sept. 30, with its stock up more than 50% so far this year. In the latest episode of Fortuneâs Leadership Next , Gorin spoke to me and Kristin Stoller about the evolving travel landscape and how sheâs leading in this tricky climate. AI is reshaping the travel experience as many of us turn to large language models to plan and even pay for trips. That presents both an opportunity and a potential threat for leaders like Gorin-and Booking Holdings CEO Glenn Fogel, with whom we spoke earlier this year . The opportunity: to deploy AI internally and forge partnerships that embed the groupâs Expedia, Hotels.com and Vrbo functionality within the LLMs. The risk: hallucinations, privacy violations, and the specter of LLMs reducing the need for travel sites or turning them into invisible pipes that consumers never see. âWeâve been working for years with Google and Bing ... and now itâs about deepening our partnerships,â said Gorin, adding that AI has enabled innovation like Expediaâs new trip-matching feature that turns Instagram reels into bookable travel experiences. âItâs been quite fun to challenge ourselves to say, âhow do we make sure that our brands are showing up well there?ââ Gorin also talks about building up Brand USA among foreigners during this delicate time when former stalwarts (hello, Canada!) may be staying away and events from the World Cup to Americaâs 250 th anniversary are expected to boost tourism. Her approach is to start with telling the story that Americans are âmaking it welcoming, that weâre making the infrastructure welcoming, weâre making it easy to come to the country.â Thatâs a message many leaders would love to rally around. You can listen to our conversation on Apple or Spotify . Also, the CEO Daily team is taking a break for the holidays. See you back here on January 5. As always, we welcome your thoughts and appreciate you reading what we write. Contact CEO Daily via Diane Brady at diane.brady@fortune.com Top news U.S. sends more troops to the Caribbean Large numbers of ships, special-operations aircraft, troops, and equipment are being amassed by the U.S. military in the Caribbean in a buildup to a potential attack on Venezuela, which may include airstrikes on Venezuelan soil. âWe have a massive armada formed, the biggest weâve ever had, and by far the biggest weâve ever had in South America,â President Trump said . âSoon we will be starting the same program on...
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